Payment Policy

Payment Methods

Available payment methods are shown at checkout. Select one of the options displayed for your order and billing location. Payment availability can vary by provider, card issuer and location.

Checkout Process

Add the bird care or outdoor items you want to your cart, enter your contact and delivery details, review the order total and select an available payment option. Submit the order after reviewing the details. Applicable taxes are shown before you place the order, and US standard shipping is free.

Payment Security

Our store uses Shopify’s checkout. Payment information is transmitted through secure connections and processed by the payment provider you select. Please keep your payment credentials private and use a trusted device.

Order Confirmation

After you place an order, we will send an order confirmation to the email address provided. An order may require payment authorization or verification before processing. Check your spam folder and contact us if you do not receive the confirmation.

Payment Problems

If a payment is declined, check the card details, billing address, available funds and any verification requests from your issuer, then try an available method again. Contact your bank for the reason for a decline. If the problem continues, contact us with your order details; please do not email full card numbers or security codes.

Contact Us

Store Name: Granero San Martin
Address: 6104 Compton Ave, Los Angeles, CA 90001
Phone: +1 323 582 9405
Email: info@granerosanmartin.com

Opening Hours:
Monday to Saturday: 8:30 AM–5:00 PM
Sunday: 8:30 AM–1:00 PM
Pacific Time (Los Angeles local time)

Response Time: We respond within 24 hours.