Return Window and Eligibility
Contact us within 30 days after delivery to request a return or exchange. Items must be unused, in their original condition, with all parts and accessories and, where possible, their original packaging. Please provide your order number or proof of purchase.
We accept eligible returns for a change of mind and assist with items that arrive damaged, defective or different from the order. For example, tell us if a bird feeder arrives with a broken mounting part or a bath is damaged in transit. Items damaged by misuse or missing essential parts may not qualify, except where applicable law requires otherwise.
How to Return an Item
1. Email info@granerosanmartin.com with your order number, reason for return and photos if the item is damaged or incorrect. 2. We will provide return instructions. 3. Pack the item securely, including its parts, and send it using a trackable service to:
Granero San Martin
6104 Compton Ave
Los Angeles, CA 90001
United States
Exchanges
Contact us within 30 days of delivery with your order number and the item you would like instead. We will explain availability and return instructions. After we receive and inspect the returned item, we will arrange the replacement if available; if it is unavailable, we will discuss a refund or another suitable option.
Return Shipping Costs
For an item that is damaged, defective or sent incorrectly, we cover reasonable return shipping after providing instructions. For a change of mind or preference, the customer pays return shipping. Contact us before shipping so we can help select the appropriate return method.
Refunds
After receiving and inspecting an eligible return, we aim to process the refund within 5 business days. Approved refunds are sent to the original payment method. Your bank or card issuer may take an additional 5–10 business days to post the credit; timing varies by provider.
Order Cancellation
If you wish to cancel before your order has shipped, contact us immediately. If we can cancel it before dispatch, we will issue a full refund without an additional handling fee. After shipment, please follow the return process above.
Contact Us
Store Name: Granero San Martin
Address: 6104 Compton Ave, Los Angeles, CA 90001
Phone: +1 323 582 9405
Email: info@granerosanmartin.com
Opening Hours:
Monday to Saturday: 8:30 AM–5:00 PM
Sunday: 8:30 AM–1:00 PM
Pacific Time (Los Angeles local time)
Response Time: We respond within 24 hours.